We are going to talk about 4 things. That come from Six Sigma and LEAN manufacturing concepts and to improve a business ... aka be human where it counts, otherwise automate!

1. How to make the Invisible Visible using our "Bring your customer journey to life Blueprint" process and show the viewer tools and thought process in action.
2. How to use SIPOC: "Supplies, Inputs, Process, Outputs and Customers" to grasp the flow and customer experience and crystalize the details. We will take the viewer through real life over the should scenario of how it's done.
3. How to use Poka Yoke: Poka Yoke means ‘mistake-proofing’ or more literally – avoiding (yokeru) inadvertent errors (poka). Aka Re-work.
4. Discuss the concept of Kaizen - Kaizen is a Japanese term meaning "change for the better" or "continuous improvement.